Supporting your cloud security needs with exceptional service.
Minimize risk, improve productivity and optimize your Concourse Labs experience with a designated technical account manager.
Ultimately, Premium Support allows you to drive maximum value from your Concourse Labs software.
An assigned Technical Account Manager will serve as your point of contact within the Concourse Labs support organization, managing your support relationship. Your TAM is a technical expert who provides technical advice, overall environment proactiveness, skill sharing, diagnostic coaching, assistance with migrations, upgrades, key projects and recommendations for managing your Concourse Labs software. Your TAM will also provide information on the future direction of Concourse Labs software.
Your TAM will provide continuous support and updates during High Priority incidents.
Concourse provides a series of knowledge sharing events, for our Premium Support customers, to increase their understanding of Concourse Labs software. Our knowledge sharing events will help with best practices and proactive problem avoidance.
Premium Support provides you with early access to technical information through your assigned TAM